• What are the 6 Critical Questions to Ask Before Hiring a Cleaning Company Service?

    1. Will employees or independent contractors clean my home?

    2. What does your pre-employment screening consist of? Do you perform criminal background checks on all employees?

    3. Who will be cleaning my house? One person? A team? Is there a trained team leader or manager onsite at all times?

    4. How do you train your employees? Do you have a formal training program?

    5. Do you provide a satisfaction guarantee with your services?

    6. What is or is not included in my cleaning price?

  • Why should I hire Clean My Space, LLC instead of any other cleaning company or individual?

    Clean My Space, LLC takes every possible precaution in hiring the most qualified trustworthy individuals available. Clean My Space, LLC is bonded and insured.

  • Is Clean My Space, LLC a franchise?

    No, Clean My Space, LLC is a local, family-owned and operated company. Because we are locally owned our prices are more affordable and we are able to provide more flexibility when meeting your specialized needs.

  • Do I need to sign a contract?

    No. You may cancel service at any time. Clean My Space, LLC also reserves the right to cancel your service at any time.

  • Who provides the cleaning products and equipment?

    We are aware that many people suffer from chemical related allergies, therefore, unless otherwise requested, we ask that you provide the cleaning supplies. Eco-friendly (green) products are provided upon request.

  • What hours do you clean and can I pick the day I would like?

    Our office hours are Monday-Friday 7:00 a.m. to 6:00 p.m. We clean between the hours of 7:30 a.m. and 6:00 p.m. We try our best to accommodate your preference in days. Because we do not set cleaning time limits, we will ask if you prefer a morning or afternoon cleaning time.

  • How many people do you send to my home?

    Normally, teams of 2 cleaning professionals will arrive to clean your home. We make every effort to send the same team to your home for every cleaning. When one or both of your cleaning professionals is ill, on vacation or has a day off, we make every effort to send one of the professionals from your team with a substitute. If we need to send a substitute team, we will call you to inform you of the change.

  • How do you monitor quality?

    We provide you with a cleaning checklist or a comment card before the team leaves your home.

    We also employ a quality assurance manager who will inspect the cleaning of your home periodically. Quality is our number one priority and we want you completely satisfied.

  • What type of training do your workers receive?

    Our staff is professionally trained in proper cleaning techniques. We do one-on-one training of new hires until they have mastered our high cleaning standards. Our professionals are also trained in the following areas: use of different cleaning products, proper use and maintenance of cleaning equipment, use of alarm systems, workplace safety, organizational and time management skills, knowledge of our company's policies, communication skills, with the client, co-workers, and map-reading skills.

  • Do I need to be home?

    Most of our customers are not home when we clean their homes. We keep detailed information about each client's home cleaning or special instructions and information regarding pets, access, and alarm codes.

  • How will you get into my house?

    Most customers give us a key to their home or a code to the garage. If you choose not to leave a key and we are unable to access your home for a scheduled cleaning, you will be assessed a lockout fee of $50.00.

  • If I give you a key, how will it be protected?

    All keys are marked for identification with a code # (no address or customer name is used) and locked in a safe when not issued to the cleaning supervisor for the day of your cleaning. Only our top management staff has access to the safe.

  • What about pets?

    Pets are not a problem. However, we do need to know if you have them and we would like to have the pet's name. Also, if any pet is aggressive we ask that you secure them while we are cleaning your home. If they are friendly we will be happy to clean around them. Our teams are instructed not to enter a house if they believe an animal is a threat. Please remember that pets may behave differently if a family member is not present. Due to the individual care that plants require, we are not able to maintain them.

    We do not feed or clean up after your pets.

  • Is there anything I need to do before the cleaning?

    Yes. We would appreciate items were picked up off the floor and dressers and counters were organized before we arrive. This allows the cleaning staff to clean more thoroughly. Also, please secure cash, jewelry and other small valuables. We also ask in the summer months if you could set your air conditioner at an appropriate temperature. In the winter months we would appreciate that sidewalks and driveways are cleared so our cleaning professionals are able to gain access to your home. If for some reason you do not want a particular room cleaned, please just leave a note or close the door of that particular room.

  • What if something is missed or not cleaned properly?

    Simply call our office at (860) 539-8725 within 24-hours to correct anything that needs attention at no additional charge. You can also email us at cleanmyspacect@gmail.com. Your complete satisfaction is our number one priority.

  • What if something gets damaged during the cleaning process?

    Because of the nature of our business our staff is required to touch virtually everything in your home. We are as careful as possible; however, if something does get damaged while cleaning your home, our staff are instructed to call our office at once and to leave a note advising you of the incident. The office will also follow-up with a phone call to determine the best course of action. In the event an item is damaged or broken we reserve the option of repair or replacement. A dollar value of “one-of-a-kind” items destroyed must be demonstrated in order that a settlement may be determined. Clean My Space, LLC is not responsible for damage due to faulty or improper installation of items. Please inform us if any items in your home require this type of attention. Examples would be: broken or improperly installed blinds, tiles, curtain rods, shelves, loose carpet etc. All surfaces (marble, granite, etc.) are assumed to be sealed and ready to clean without causing harm.

    The most tragic form of damage is something irreplaceable either monetary or sentimentally valued. Rather than be sorry, the safest way to protect these items is to store them away on the cleaning day, or instruct us not to clean such items.

  • How is payment handled?

    We accept cash and check in a sealed envelope (labeled with your name and address). We ask that you leave the payment on the kitchen counter. Receipts will be emailed if requested. If you do not have an email, we will mail you a quarterly statement upon request. A $50.00 fee will be assessed for any checks returned by your bank. All prior balances must be cleared, before the next service.

  • What about "special requests"?

    We love special requests! Please communicate any additional chores, services or cleaning procedures you desire directly to our office at (860) 539-8725. Every effort will be made to accommodate you.

  • Do you clean windows?

    Yes, on the inside and outside, but for an additional fee. Please call office to get a free estimate.

  • What don't you do?

    Our professionals can not climb higher than a step stool, work on the outside of your home, move furniture that contains electronics, lift any objects over 35 pounds, prepare meals, or provide any pet or children-related services.

  • How do I get regular service started?

    Simply give us a call at (860) 539-8725, email us at cleanmyspacect@gmail.com or complete our on-line service request.

  • Will the price always be the same?

    For regular cleaning clients, once set, the fee will be the same each time we clean for up to one year. Each year we perform pricing reviews on a client by client basis, to consider cost of living adjustments.

  • Do I have to sign a contract for service?

    No. You may cancel service at any time. Clean My Space, LLC also reserves the right to cancel your service at any time.

  • Why is the first time you clean my home priced higher?

    We begin your service with an initial "deep cleaning" of your home. This first cleaning is similar to a "catch up" clean or a spring clean. There are a variety of first time tasks performed during this clean that require extra time and effort. There is a big difference between "old" dirt and "new" dirt. If we don't get rid of it the first time, keeping your home truly spotless will not be possible. Deep cleaning would usually take two to four times longer than regular cleanings.

  • What if I want to cancel a scheduled service?

    No problem. All we ask is that you contact us no later than noon the day before. Cancellations later than noon the day before are subject to a $50 cancellation fee.

  • What if my regular cleaning day falls on a holiday?

    We will contact you approximately one month ahead of time to arrange an alternate day for that week. The holiday’s observed by our office are New Years Day, Good Saturday (Saturday before Easter), Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Eve Day and Christmas Day.

  • How do I provide feedback on my cleanings?

    If anything was missed or not cleaned properly, call our office at (860) 539-8725 or contact us through our feedback page on our website. We also appreciate your positive feedback. We do reward our staff for their excellent performance.

  • Should I tip the workers for a job well done?

    Tipping is neither required nor expected, but always appreciated. If you do choose to leave a tip, cash is the preferred method of currency, and it will be shared equally by your cleaning team. An occasional note to the team when they really impress you, would mean a lot. Also, we pay your cleaning team bonuses based on your feedback, so please mail the Customer Comment Card back to us or drop us a note through our website.

  • Can I hire your service provider directly?

    No. A great deal of time and resources is put into hiring our staff. Our Service Agreement states that you agree not to hire any past or present Clean My Space, LLC professionals, other than through our office for a period of not less than 2 years from the date the professional last worked for Clean My Space, LLC, for any purpose whatsoever. In the event that you feel you must hire this person in spite of this agreement, our referral fee to you is $2500 and is due in full immediately upon employment or use of the past/present staff member, regardless of whether the employment is regular employment or on a contract basis.